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Grant Recipients Struggle With SASSA’s Frustrating In‑Person Verification Process, Face Delays

SASSA's new biometric checks—face and fingerprint scans—aim to fight social grant fraud but are causing major delays and hardship. Many recipients lack smartphones, have outdated IDs, or face long trips to offices. NGOs like Black Sash are stepping in, but systemic fixes are needed. This detailed guide explains the process, offers practical steps, and highlights both real stories and professional insights to help beneficiaries and officials fix the system.